Email,Chat & Web Services

With growing online presence and direct to consumer businesses, companies are investing a lot in interactive marketing and digital marketing to drive traffic to their website.
  • What happens when the consumer comes to the website?
  • Is there someone there to assist the visitor?
An online store or company website can have live representatives available to chat with the website visitor. This is a task that can be performed by the employee of the company. However, it makes sense to outsource web chat services to a professional outsourcing service provider like Bookmark InfoTech. We provide this service not only during normal business hours but also after business hours including weekends and holidays. Thus, as a customer of Bookmark Infotech, you can get web chat enabled on your website or ecommerce store on a 24 x 7 x 365 basis. We provide these services with the option to escalate complex tasks to specialists, who may be on standby within the company. Our staff are trained to handle a variety of questions and can resolve customer issues using web chat as a medium of communication. The advantage of this service is that the customer could be anywhere in the world and get service without having to make a phone call. We can even enable new messaging apps like Facebook messenger If you are a website operator or have an ecommerce store anywhere in the world and need English language webchat services, please contact Bookmark Infotech today!

Benefits Of Email Chat & Web Services

Outsourced call center providers spread facility, equipment, and training costs. Clients benefit by paying only for services needed on a transactional or per-hour basis.

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Outsourcing providers can also "share" agents with multiple clients, if desired by each client, reducing idle time and delivering a lower cost-per-call rate.

Answer time and first call resolution are among an outsourcing provider's highest priorities and critical call center quality measures.

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Outsourced call centers have monitoring tools, performance assessments, and improvement plans to ensure clients' SLAs are met.

Outsourced centers processing back-end activities have experience with multiple clients and data generated by many campaigns.

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Technologies outsourcing providers invest in, for which the costs are spread across numerous clients, include an analysis platform that unlocks valuable insights from large amounts of raw data.

Customer would love to pick up a phone and reach a live representative at any time of the day, any day of the week. But that around-the-clock

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availability isn't a realistic in-house option for most organizations. Outsourcing providers call centers worldwide can deliver service that "follows the sun" at a much lower cost than in-house.

Want to Know More About Our Services?


Contact Us

+91 8976-965-992



Project Requirement Discussion

web app development services

Business Insight & Estimation (FTE Calculation)


Signing NDA / Partner With Bookmark


Risk Assessment


Clients Approval


Infrastructure Readiness


Knowledge Transfer


Deployment /Trial Run / OJT


Service ( Go Live / Project Delivery )


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