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About Us

Introduction of Company :  Bookmark Infotech is a rapidly growing organization with an aim to have a presence in the domestic and global business industry that provides impeccable outsourcing services with 100% client satisfaction to various business enterprises of different backgrounds like healthcare, e-commerce, insurance, finance, Airlines, legal and more.
We are a subsidiary of am Hyderabad Based Tech Company, with offices in Sacramento USA, And Singapore.

Job Requirements

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.

Skill Requirements

  • Communication Skills
  • Project Management
  • Analytical and Problem-Solving Skills
  • Knowledge of CRM systems.
  • Time Management
  • Technical Skills

Desired Skills

  • Self-motivation and a competitive, results-driven attitude.
  • Passion, dedication and focus
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Time-management skills and the ability to priorities your workload

Requirements

  • Qualification Any Graduate
  • Relevant Experience 6 Months
  • Total Experience 8 Years
  • Work From Office

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