Backend Service

Backend Service

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Benefits Of Backend Service

We are a major supplier of contact centre backend outsourcing services in India. We have a lot of expertise with e-mail and live chat assistance, lead generation, technical helpdesk, and appointment scheduling. You may be confident that our cabackend outsourcing services will increase your sales by utilising trained contact centre workers and cutting-edge technology. Our outsourcing service is a low-cost approach to create new leads, respond to customer inquiries, and assist clients with technical issues. All of this is available for a fraction of your existing operational expenditures.

What We Provide

Email Chat & Web Services

With growing online presence and direct to consumer businesses, companies are investing a lot in interactive marketing and digital marketing to drive traffic to their website.

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+91 8976-965-992

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We DELIVER EXCELLENCE

01

Project Requirement Discussion

  • We collect all the relevant information from the customer along with their expectation & SLA's
02

Business Insight & Estimation (FTE Calculation)

  • With the collected data, a team of experts has a project road map created along with FTE estimation
03

Signing NDA / Partner With Bookmark

  • Ensuring your idea is safe with Bookmark lnfotech &avoids misunderstandings or miss communication an NDAa signed with the client
04

Risk Assessment

  • Internal IT team starts preparing the infrastructure as per clients requirements and also performs as Risk Assessment.
05

Clients Approval

  • The Risk Assessment data is shared with the clients for their approval so that the next step can be performed.
06

Infrastructure Readiness

  • On approval of the Risk Assessment from the client's end, the remaining network & infrastructure readiness is completed
07

Knowledge Transfer

  • KT (Knowledge Transfer) process is initiated so that experienced employees share gain knowledge, skills, and behaviors to teach the other associates working for the process
08

Deployment /Trial Run / OJT

  • Once the KT process is is completed the associates start working on Live scenarios under the guidance of the clients.
09

Service ( Go Live / Project Delivery )

  • We ensure that the needs continue to be met and that the system continues to perform as per the initial phase's specifications.
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