Business Process Services

Business Process

    Bookmark InfoTech works with businesses to help them develop by focusing on providing superior Business Process Services. We bring together the greatest people, processes, and technology with a laser-like focus on generating value and providing the best possible client experience.

     

    We provide our customers with accelerated digital transformation, allowing companies to develop quickly while providing ‘wow’ consumer experiences. This dedication stems from our ground-breaking Digital Managed Services model, which enables our clients to gain advantages from the first day of operations while passing the risk of change to us.

     

    Bookmark InfoTech is well positioned to create value to our clients, with a deep operational heritage, imaginative delivery leadership, a comprehensive transformation strategy, and our Digital Managed Services Model.


    Our knowledge helps our clients develop creative and cost-effective business process services that increase revenue and reduce mistakes. This is accomplished by our unwavering dedication to Transform Customer Service into Customer Service. Our BPO services assist businesses save money and time while ensuring that business operations run smoothly.

    What We Provide

    Customer Support

    Is your business at risk due to a lack of customer service? With our 24×7 call centre phone answering services..

    Backend Process

    We are a major supplier of contact centre backend outsourcing services in India. We have a lot of expertise..

    Medical Process

    Bookmark Infotech is a trusted Medical Transcription outsourcing company based on India's western coast.

    Want to Know More About Our Services?

    Contact Us

    +91 8976-965-992

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    We Deliver Excellence

    01

    Project Requirement Discussion

    • We collect all the relevant information from the customer along with their expectation & SLA's
    02

    Business Insight & Estimation (FTE calculation)

    • With the collected data, a team of experts has a project road map created along with FTE estimation
    03

    Signing NDA / Partner with Bookmark

    • Ensuring your idea is safe with Bookmark lnfotech &avoids misunderstandings or miss communication, an NDA is signed with the client
    04

    Risk Assessment

    • Internal IT team starts preparing the infrastructure as per clients requirements and also performs as Risk Assessment.
    05

    Clients Approval

    • The Risk Assessment data is shared with the clients for their approval so that the next step can be performed.
    06

    Infrastructure Readiness

    • On approval of the Risk Assessment from the client's end, the remaining network & infrastructure readiness is completed
    07

    Knowledge Transfer

    • KT (Knowledge Transfer) process is initiated so that experienced employees share gain knowledge, skills, and behaviors to teach the other associates working for the process
    08

    Deployment / Trial Run / OJT

    • Once the KT process is is completed the associates start working on Live scenarios under the guidance of the clients.
    09

    Service ( Go Live / Project Delivery )

    • We ensure that the needs continue to be met and that the system continues to perform as per the initial phase's specifications.
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