It’s our goal to deliver sales but yet, we don’t just deliver sales. We deliver exceptional Customer Acquisition that tends to generate long term lasting relationships between you and your customer. We know how to engage ourselves so as to drive profitable and long term customer acquisition for you.
Customer retention or Cross-sell and Upsell, the contact center team at Bookmark InfoTech has the experience to offer a high quality service that gets results. This is achieved through needs based selling that generates loyal customers and a greater share of their wallet for you.
Processes
Lead Generation & Sales (B2B & B2C), Collection, Telemarketing
Outsourced call center providers spread facility, equipment, and training costs. Clients benefit by paying only for services needed on a transactional or per-hour basis.
Outsourcing providers can also "share" agents with multiple clients, if desired by each client, reducing idle time and delivering a lower cost-per-call rate.
Answer time and first call resolution are among an outsourcing provider's highest priorities and critical call center quality measures.
Outsourced call centers have monitoring tools, performance assessments, and improvement plans to ensure clients' SLAs are met.
Customer would love to pick up a phone and reach a live representative at any time of the day, any day of the week.
But that around-the-clock availability isn't a realistic in-house option for most organizations. Outsourcing providers call centers worldwide can deliver service that "follows the sun" at a much lower cost than in-house.
Agents at outsourced call centers are trained to handle various client processes – not just one product or service.
Because of this they can quickly adapt to different scenarios and present themselves as expert "call managers" of your brand.