At Bookmark Infotech we have the people, systems and experience to deliver innovative and customer-focused contact center solutions. With combined management experience of more than 10 years, we’ve now been specializing in inbound customer management and that’s why leading companies choose us to manage their customer relationships.
From sales enquiries to billing and help desk services, we’re an extension of your brand that offers exceptionally high customer service solutions.
Our Support associates are experts in helping customers solve any queries or issues that arise 24 hours a day, 7 days a week, 365 days throughout.
Customer Support, Technical Support, Health Care services.
Outsourced call center providers spread facility, equipment, and training costs. Clients benefit by paying only for services needed on a transactional or per-hour basis.
Outsourcing providers can also "share" agents with multiple clients, if desired by each client, reducing idle time and delivering a lower cost-per-call rate.
Answer time and first call resolution are among an outsourcing provider's highest priorities and critical call center quality measures.
Outsourced call centers have monitoring tools, performance assessments, and improvement plans to ensure clients' SLAs are met.
Customer would love to pick up a phone and reach a live representative at any time of the day, any day of the week.
But that around-the-clock availability isn't a realistic in-house option for most organizations. Outsourcing providers call centers worldwide can deliver service that "follows the sun" at a much lower cost than in-house.
Agents at outsourced call centers are trained to handle various client processes – not just one product or service.
Because of this they can quickly adapt to different scenarios and present themselves as expert "call managers" of your brand.